Contact Us
The inbox behind this page belongs to the two people who built it. One of them put the Seneca, Keuka, Canandaigua and Cayuga listings side by side; the other wrote the comparisons. Your note reaches both, and it gets an answer written by hand.
What readers email about:
- A price that has moved. From-prices on this roster shift with season and group size, so the $263 shown for the Seneca Lake tasting run may differ from what the live booking page quotes when you check. Tell us when a card and a listing disagree and we will recheck it.
- An itinerary that no longer matches the product. Operators tweak things without much noise: a winery gets swapped, a lunch stop disappears, a pickup point shifts, or a tour such as the Ithaca cultural full-day option quietly changes shape. When a description we have written about a Canandaigua or Keuka day stops matching what the operator actually sells, that matters, because somebody is building one afternoon around our words. These fixes go to the top of the pile.
- Anything factually wrong on a page. Which tours include tastings in the ticket and which leave them as an extra, the free-cancellation windows, the group-size pricing on the FLX Chauffeur days, which Seneca tours are shared vans rather than private cars: any of those can shift without notice, so tell us if something looks off.
- A tour we have missed. If an operator runs a bookable wine tour around Seneca, Keuka, Canandaigua or Cayuga Lake, with published prices and a listing that survives a careful read, send the link. We review it, take nothing for listing it, and reply with a straight yes or no.
- Anything the FAQ or the guides leave open.
Email info@fingerlakeswine.tours
What To Expect
A real answer, though not always a quick one. Factual slips get handled first: a from-price quoted wrong, a customizable FLX Chauffeur tour filed under the wrong lake, a cancellation term described inaccurately. Once confirmed, those corrections usually appear within a day or two, since a reader may be fitting a single free afternoon around a detail we got wrong. Broader questions, like whether the shared Crush van or a private chauffeur suits a couple visiting for a weekend, take longer to answer properly. When a reply would help more than one person, it becomes guide material instead of a private note. Nothing else follows: no newsletter signup, no sales pitch, and your address stays put.
Where We Stop
Bookings happen somewhere else entirely. We cannot reserve a seat, move a date, cancel a reservation or follow up on money. The fifteen tours described here belong to their operators, from Crush Beer and Wine Tours to FLX Chauffeur, and every payment runs through the operator's own listing, never through this site.
Already booked? Start with your confirmation email. It carries your reference number, pickup details and a direct line to whoever runs the day, whether that is a Crush van driver meeting you near Seneca Lake or a host at a tasting room on Keuka. Running late on the morning itself, checking whether tastings are included on a private FLX Chauffeur run, confirming where the van waits: only the operator can act on those. If a departure looks shaky, that channel is the one that can fix it, and ours cannot.
Two details worth checking on that confirmation before you write to anyone. The pickup arrangement first: the shared Crush days collect the group at set points, while the private FLX Chauffeur tours agree the meeting spot with you directly, so the address on your voucher is the one that counts. Then the cancellation window, which only some listings here state as free cancellation. The live booking page is the authority on both.
Undecided between lakes? The comparison of day types sorts the fifteen listings faster than an email thread, and the guides take on the tasting inclusions and the timing behind most of them.